Warranty & Claims

    Tell us what happened and our team will review it. Choose the option that fits your situation — each one asks only for the details we need to help. You'll get a request number on screen as soon as you submit.

    Product Issue / Warranty

    A concern with the condition, finish, or performance of your sink.

    Start request

    Shipping Damage

    Damage discovered to the packaging or the sink on arrival.

    Start request

    Order Change or Cancellation

    Change a colour, model, address, or cancel before it ships.

    Start request

    Missing or Incorrect Item

    Something did not arrive, or what arrived is not what you ordered.

    Start request

    Installation Question

    Guidance on mounting, plumbing, sealing, or care.

    Start request

    Looking for shipping and return policies? Read our returns policy. Not sure which to choose? Contact our team.

    Check an existing request

    Built to Last

    Every sink is cast, cured, and inspected by hand before it leaves the studio.

    We're Here to Help

    A real person reviews every request and follows up directly.

    Fair & Straightforward

    Clear answers, no runaround, and no pressure to prove anything twice.

    Designed to Be Lived In

    Concrete ages. We help you tell normal patina from a real problem.